Updated on 01 Jul 2021


This Privacy Policy describes how Tai Ping Carpets and our brands and subsidiaries (including but not limited to Tai Ping, Edward Fields and La Manufacture Cogolin) (collectively, "Tai Ping", "we" or "us") collect, use and share personal information about you and the choices that are available to you with respect to our handling of your information. This Privacy Policy applies to personal information we collect when you interact with us online (e.g., through our website or other online products and services) or offline (e.g., when you shop in our stores or interact with customer support) or otherwise interact with us as described below. Our online and offline services and interactions with you are collectively referred to as "Services" in this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will revise the date at the top of this Privacy Policy. We encourage you to review the Privacy Policy whenever you interact with us to stay informed about our personal information practices and the choices available to you.

Collection of Information

Personal Information We Collect Directly From You

We collect personal information you provide directly to us. For example, we collect personal information when you use our websites; provide product reviews; shop in our stores; call us on the phone; create an online account; sign up to receive our emails; request a catalog; participate in a contest, promotion or survey; communicate with us via third-party social media sites; request customer support; apply for and/or participate in our loyalty program; apply for a job; or otherwise communicate with us.

The types of personal information we may collect include your name, email address, billing address, shipping address, phone number, payment card information, product preferences, demographic information and any other personal information you choose to provide.

In some cases, we may also collect personal information you provide about others, such as when you purchase and ship products to someone. We will use this personal information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.

Personal Information We Collect Automatically

We automatically collect certain personal information about you when you access or use our Services or shop in our stores, including:

Personal Information We Collect From our Partners and Other Sources

We may obtain personal information about you from other sources and combine that with information we collect about you. For example, if you interact with us on social media, we will also collect personal information about those interactions.

Personal Information We Derive

We may derive personal information or draw inferences about you based on the other types of personal information we collect. For example, we may infer your location based on your IP address, or that you are interested in purchasing a certain type of carpet based on your browsing behavior on our Services.

Use of Personal Information

We may use personal information about you for various purposes, including to:

Sharing of Personal Information

We may share personal information about you as follows:

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Advertising and Analytics

We may engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect personal information about your use of our websites, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This personal information may be used by us and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our websites and other websites and better understand your online activity.

We may also work with third parties (such as Facebook and Instagram) to serve ads to you as part of a customised campaign on their platforms. If you prefer not to see customised ads from us, you can usually opt out by changing your account settings or preferences on such platforms.

Data Retention

Our retention periods for personal information are based on business needs and legal requirements. We retain personal information for as long as is necessary for the processing purpose(s) for which the personal information was collected and any other permissible, related purpose. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired.

Your Choices

Managing or deleting your online Tai Ping account

You may update or correct your online account information at any time by logging into your account and navigating to the "My Account" page. You can contact us to delete your online account. Note that we may retain certain personal information as required by law or for legitimate business purposes. We may also retain cached or archived copies of personal information about you for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.