You can purchase without creating an account. However, if you register with us, you will enjoy the following benefits:
Once the payment is through, cancelling the order will not be allowed. If you want to talk to us after placing an order, please contact us at 852 2522 7138.
Please click here to create an account. Select “Register”, fill in the required information and then click “Sign Up”
If you are an interior designer, architect or brand representative, please click here to register our online trade account, with a valid business registration proof, subject to approval by Tai Ping. Select “Register”, fill in the required information and then click “Sign Up”. We will take 3-5 working days to review and confirm your registration.
To retrieve your login or reset your password, please click here.
To change your account settings, please click here to log in and visit your account settings page at any time.
Place an order with any of the following payment methods:
MasterCard®, Visa®, American Express®, JCB®, Union Pay®, Paypal, Alipay, Apple Pay and Google Pay
Please fill in your credit card information accordingly, and the card verification number on the relevant page to proceed with the payment.
The transaction operating platform we use is Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. Consumer can rest assured that your information is safe and secure. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses the best-in-class security tools and practices to maintain a high level of security.
For more information, please click here.
Enjoy complimentary delivery by local truck for all Hong Kong orders, except Discovery Bay, Ma Wan and South Lantau. For other outlying islands order, purchaser will have to arrange self pick up at their own cost.
The costs arise from the exceptions such as the following will be the responsibility of the purchaser:
- Delivery to vehicle access restricted area (Discovery Bay, Ma Wan and South Lantau)
- Stairs climbing, placement of carpet, moving of furniture and disposal of old carpet.
The Hong Kong online store provides free local truck delivery within Hong Kong with some exceptions. If purchaser requests delivery outside of Hong Kong and is willing to pay for the delivery cost, please contact us at 852 2522 7138.
In stock items are available within 1-3 working days for delivery arrangement. Staff will be in touch within 48 hours to confirm delivery details.
Custom carpets can be made with the bespoke colour and size of our existing carpet styles or entirely new designs.
Custom colour
A comprehensive archive of patterns and colours is merely the starting point for creating a unique carpet to fit any space. Explore our full spectrum collections, including 20,000+ and expanding patterns in our digital archive and 800+ custom colour options, showcasing the exquisite Tai Ping rug designs to experiment with in your specified colour.
Custom size and shapes
Discover the infinite possibilities of carpets. Square, round, oval, or any other irregular shapes, custom size and shapes are made possible with Tai Ping.
Custom materials
Tai Ping offers 80+ different material choices, including wool, silk, cashmere, flax and cotton. Our team of carpet experts will help you to find out the perfect solution to suit your abode.
Complete bespoke
Let your imaginations run wild, contact Tai Ping today to discuss your design. Tai Ping’s designers, artisans and sales teams are here to listen, assist and translate the unique vision of our clientele.
For any customisation enquiries, please get in touch today.
Tai Ping’s carpets are crafted with the finest materials by experienced artisans, and hence we strongly suggest hiring a professional for carpet cleaning. From residential homes to commercial retail space, we provide quality carpet cleaning service in order to take the utmost care of your textile floor coverings.
Please contact us to get a quotation and book a carpet cleaning service.
Tai Ping warrants its Hand Tufted Carpet against manufacturing defects for five years, in accordance with the Carpet and Rug Institute’s (CRI) Carpet Installation Standard 2011, subject to the terms and conditions.
Please click here to see the full details of our warranty policy.
Our Return/ Exchange Policy is within 30 days of delivery for items with manufacturing defects only.
1. Notification in writing regarding damage apparent upon delivery should be provided to Tai Ping at once. Notification in writing regarding damages not apparent upon delivery but apparent upon installation must be provided to Tai Ping within 14 days of delivery of goods. No claims for such damages will be honoured more than 14 days after delivery of goods.
2. Other claims, including claims for failure of the goods to conform to the order, must be made within 10 days of receipt of goods by written notification to Tai Ping stating the basis of the alleged nonconformity and describing the portion of the shipment being rejected.
3. One product can only be returned or exchanged once.
4. Request a return or exchange directly from your account, or click here to contact us.
Notes to purchaser:
1. All Tai Ping's products are manufactured under the most careful supervision and are subject to some variations in production. Such products are, therefore, warranted to be as described, but may contain variations in weave, colour or match patterns. All carpet textures will exhibit some shading. Listed rug sizes are approximate.
2. Due to the nature of the handmade process, exact dimensions cannot be assured. A difference is possible.
3. Dye lot differences within accepted manufacturing tolerances may occur between the sample and actual production.
We strive to issue refunds as quickly as possible, within 10 business days from when your returned item(s) is/are received at our warehouse, which is acceptable in accordance with the terms and conditions of sale, for it to be processed.
