Our Return/ Exchange Policy is within 30 days of delivery for items with manufacturing defects only.
1. Notification in writing regarding damage apparent upon delivery should be provided to Tai Ping at once. Notification in writing regarding damages not apparent upon delivery but apparent upon installation must be provided to Tai Ping within 14 days of delivery of goods. No claims for such damages will be honoured more than 14 days after delivery of goods.
2. Other claims, including claims for failure of the goods to conform to the order, must be made within 10 days of receipt of goods by written notification to Tai Ping stating the basis of the alleged nonconformity and describing the portion of the shipment being rejected.
3. One product can only be returned or exchanged once.
4. Request a return or exchange directly from your account, or click here to contact us.
Notes to purchaser:
1. All Tai Ping's products are manufactured under the most careful supervision and are subject to some variations in production. Such products are, therefore, warranted to be as described, but may contain variations in weave, colour or match patterns. All carpet textures will exhibit some shading. Listed rug sizes are approximate.
2. Due to the nature of the handmade process, exact dimensions cannot be assured. A difference is possible.
3. Dye lot differences within accepted manufacturing tolerances may occur between the sample and actual production.